Refund policy

Return Window

We offer a 30-day return window starting from the day you receive your order. If you wish to initiate a return for any reason, please be sure to do so within this timeframe.

What if my order does not fit?

We offer free size replacements, with only a small shipping fee, if your order does not fit.

If you have any questions, please reach out to our friendly customer service team at westimbastore@gmail.com

Eligibility Requirements

For a return to be valid, the product must be in the same condition in which you received it—unworn, unused, and still in its original packaging, with any tags intact. Proof of purchase (such as a receipt or order confirmation) is also required. Please note that customers are responsible for covering the cost of return shipping.

Restocking Fee

A 20% restocking fee applies to all returns on orders exceeding $100.

How to Start a Return

If you’d like to begin the return process, send an email to westimbastore@gmail.com. Our team will guide you through the necessary steps.